Senior Claims Service Consultant - Commercial & Domestic Property Claims

• Full-time permanent opportunity with great staff benefits
• Work from Home - Hybrid and Flexible working arrangements
• We are open to applications from all states for this role

What if you were empowered to make a positive impact? Our Claims teams are dedicated to assist our customers in their moment of need.

Claims Services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners.

You will be there to assist our customers with Property based claims as a reassuring first point of contact. You will demonstrate strong decision making skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers and liaising with our Loss Adjusters to deliver an easy claims process - for people who love to help others, this role is highly rewarding.

You'll be responsible for:

• Managing a complex portfolio of claims in a timely and cost-effective manner
• Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
• Continuous communication with internal and external stakeholders to report on claim developments and potential strategic opportunities.
• Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
• Active communication and negotiation with other Insurer and parties with a view to achieving the best possible outcome for all stakeholders involved

Important to your success:

• You will have experience in Commercial Property Claims role within an insurance environment
• Superior customer service abilities & solid verbal communication skills
• The ability to multi-task and work in a fast paced environment
• A high attention to detail and pride in your work and accuracy
• The confidence to make decisions and be empowered
• Claims experience is essential
• Exposure to Industrial Special Risk Policies desirable

  What's on offer:

• A competitive salary package with structured increases  
• Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
• Experience a culture where everyone belongs and new ideas are embraced
• Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
• A range of attractive benefits including Insurance & Gym Membership discounts
• A fun, positive & supportive team environment; we work together to achieve great results
• What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life

About us

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers

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