Enterprise Resilience Manager | NSW - Sydney

Job reference number: ALL/1617923

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working – enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

Enterprise Resilience Manager| NSW - Sydney, Australia

• Take pride in the difference you'll bring to customers
• Supported by leaders who'll bring out the best in you
• Help bring our purpose to life

What if you could turn your job into a career with purpose?

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You'll be responsible for:

• Undertaking planning, integrating testing and governing activities
• Preparing for and respond to disruptive events (realised risks) and advise on recovery and restoration of business-critical services and operations following an incident within the agreed risk appetite levels.
• Assisting in formulating a vision and strategy for Enterprise Resilience within AAL and our subsidiaries, including the resilience domains of Business Continuity, IT Service Continuity (Disaster Recovery) Management, and      Crisis and Incident Management.
• Maintaining an effective Enterprise Resilience Program and lead required resilience management committees maintaining monthly status reports and dashboards.
• Developing testing processes and provide oversight of Business Continuity Plan or Disaster Recovery Plan exercises.
• Identifying opportunities to improve plans, preparedness and response strategies.
• Preparing regular Enterprise Resilience analysis and reports that detail compliance to the P&R framework and standards, incorporating policies, procedures, maturity models, plans, metrics, sourcing strategies and scorecards for the program as a whole, and its components.

Important to your success:

• Tertiary qualifications in a relevant discipline or experience working in a business resilience role within a complex, matrixed corporate organisation.
• An extensive understanding of controls related to resilience and continuity including disaster recovery, and crisis and major incident management.
• Demonstrated ability to partner and collaborate effectively with stakeholders to establish strong professional relationships and influence outcomes, demonstrating also an appreciation of both IT and business strategy.
• High attention to detail and accuracy with the ability to quickly identify errors or inconsistencies within information.
• Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
• Sound ability to analyse, isolate and interpret business needs and develop appropriate solutions.
• Experience of using Archer or similar management information system.

What's on offer?

• As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our        community
• Make a meaningful difference to supporting environmentally-friendly workplaces
• We value integrity, discretion and doing what's right for the customer over KPIs and strict process

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.


As a requirement of your role, it will be necessary for you attend the workplace from time to time. In accordance with our COVID-19 vaccination requirement, all entrants to the office must be fully vaccinated against COVID-19 to enter an Allianz operated workplace in Australia.

Let's care for tomorrow. For opportunities to take the lead and grow. Care to join us? www.allianz.com.au/careers
We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.


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