Customer Care Consultant Level 1 | NSW - Charlestown

Customer Care Consultant Level 1

Posted on 20-Jun-2022
Application Close Date: 18-Jul-2022
NSW - Charlestown
Position Type:
Full-time Permanent
Job Reference:
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At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Customer Care Consultant - CTP Claims | NSW - Charlestown 

  • Put the customer at the heart of everything you do
  • Feel empowered to make a positive impact
  • Be trusted to do what's right

What if you could say no to shift work?

And say yes to balance.  Choose to care a different way - one that means you can work business hours and have the flexibility to ensure that work fits in with your life, not the other way around.

You'll be responsible for:

  • Managing a portfolio of CTP claims for customers who have sustained injuries
  • Building effective working relationships with key stakeholders, injured claimants, family members and medical professionals to drive successful outcomes
  • Assessing claims for reasonable and necessary treatment and rehabilitation requirements
  • Assessing and managing injury needs of claimants, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports

 Important to your success:

  • You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
  • Solid problem solving and relationship building abilities
  • Experience in a customer services / customer-facing role
  • High attention to detail, completing tasks with accuracy and the ability to quickly identify errors or inconsistencies within information

What's on offer?

  • Be exposed to a diverse range of cases that will intrigue and challenge - no two cases are the same
  • Enjoy being surrounded by a social, inclusive, supportive, highly experienced team who provide you with unconditional help from day one
  • Take your career in different and new directions - become a team leader, technical specialist or consider roles in other divisions
  • Working business hours means you can get more out of life and say hello to more time with friends and family, and doing things you love

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let's care for tomorrow. For the big and small moments in our customers' lives. Care to join us?

We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant.



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