Claims Service Consultant | NT - Darwin

Job reference number: ALL/1616084

Claims Service Consultant - General Insurance Claims | NT – Darwin

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

What if you could put the customer at the heart of everything you do?

In joining Allianz, you will have a real opportunity to grow your career, balance your lifestyle and work for an organisation that is truly focused on its people and the community it supports.

We are looking for a self-motivated and committed professional who is looking to utilise their customer service experience to contribute to the success of our team!  As an Allianz Claims Service Consultant, you'll be there to assist our customers when they need us most.  You will demonstrate strong problem-solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.


You'll be responsible for:

  • Achieving individual KPI's and targets
  • Processing all incoming insurance claims and end to end claims management
  • Provide timely and effective responses to customer enquiries
  • Develop customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience.
  • Deliver consistent and appropriate high level of customer service at all touch points
  • Demonstrating adherance to risk and compliance as per the General Insurance Code of Practice


Important to your success:

  • Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base.
  • Technical knowledge of relevant lines of insurance and General Insurance Code of Practice.
  • Excellent verbal and written communication skills,
  • Proactive approaches to problem solving with strong decision-making capabilities.
  • Ability to recognise, avert, manage and escalate conflicts
  • High attention to detail by completing tasks with thoroughness and accuracy
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.


What's on offer?

  • Permanent and fixed- term opportunities are available
  • Work on a single portfolio of claims where you will have stability
  • Learning is not left to chance – you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
  • We value integrity, discretion and doing what's right for the customer over KPIs and strict process
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life


About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and being honest and by always asking, "how can I help?".


Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.


Does this sound like your next career move?Please apply for this role by following the link below.

Come and work at a place where you matter.

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