Customer Insights Analyst | VIC - Melbourne

Job reference number: ALL/1610564VIC

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working – enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual

Reporting to a Manager, Customer Analytics, the Customer Insights Analyst is a busy and varied role in which you will use data to support decision making for our Direct to Consumer business segment, to improve the customer experience and to assist in the achievement of Allianz business objectives. You will drive positive outcomes for our customers and the business by using data, insights and feedback to shape and share commercial insights with business leaders.

On a day to day basis you will be responsible for:

  • Working with stakeholders to formulate and document business requirements for new analysis.
  • Reporting and communicating customer insights.
  • Act as a central reference and information source for stakeholders, providing information and guidance in interpreting data for decision making.
  • Investigate and analyse business processes and work practices, and their impact on customer and business outcomes by identifying inefficiencies and recommending optimal business practices and system functionality.
  • Deploy analytical solutions into operational practices, applying systematic test plans and Quality Assurance processes to ensure quality and integrity.
  • Support the creation of user and training documentation and conduct formal workshops and training sessions.
  • Use data and modelling techniques to identify root cause of issues and uncover opportunities for future state system design.

Important to your success:

  • You'll have prior experience in executing complex data analysis, using analytical software tools (sql) and techniques gained in a large organisation
  • Must have experience in writing code in SQL or SAS and helpful to also have Python OR R
  • Microstrategy, Tableau or other data visualisation software is also desirable
  • You'll have a proven track record of turning data analysis into insights and sharing those insights with business stakeholders in a large, complex organisation
  • Proven ability to translate and articulate business needs into data analysis plans
  • Ability to navigate complexity and ambiguity and provide pragmatic solutions to meet stakeholder expectations
  • Demonstrated ability to build effective relationships with business stakeholders at all levels
  • Excellent verbal and written communication skills
  • Ability to plan and prioritise effectively, organising tasks and managing competing resources and demands

What's on offer?
You'll have the opportunity to work with really smart colleagues & leaders across a wide variety of disciplines
The business is super collaborative, people listen and respect your point of view
There is a lot of flex in the pipeline of work coming through so you can design your workflow to focus on what you're most interested in
You'll be involved in projects end to end and have exposure to the most senior execs and stakeholders, putting you in contact with key decision makers within the business.
What matters to you matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life

About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".
Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?



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