At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

We have multiple opportunities in our Customer and Operations Division for Credit Consultants commencing on 12 month FTC and reporting to the Credit Operations Manager. You'll be an integral member of a sizable team who are responsible for managing the reconciliation of intermediary accounts, as well as payments in and out of the General Insurance channel. In the role you'll apply knowledge and skills to ensure the timely collection of monies which may be outside credit terms

You'll work alongside a highly experienced manager, who provides his reports with a good balance of autonomy and support, strongly focused on empowering his team to undertake their roles and be high performers.   

 You'll be responsible for:

• Receipting accurately on a daily basis in accordance with FSRA and company guidelines
• Ensuring receipts are inputted accurately by carefully checking and following current procedures and that all dishonoured cheques from Intermediaries are actioned on the same day of notification by Finance.
• Maintaining compliance with Group Credit Procedures and document safekeeping.
• Ensuring the highest level of customer service support is provided in order to contribute to AAL profitability, according to targets set for service levels, policies outside credit terms, timeliness and cost.
• Managing customer refunds in a timely manner in line with agreed service level and ICA agreements.
• Performing both written and verbal account follow up with Allianz partners, to mitigate / minimise late payments of premium which exceeds Credit Term

 Important to your success:                                            

• Seeking prior experience in a credit control / accounts receivable or other similar financial transactions position, with experience in telephone collections for a complex, matrixed general insurance or other customer service-oriented organisation.
• Experience working collaboratively in a team environment.
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
• Ability to recognise, avert, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
• Ability to make independent as well as collaborative decisions during expected or unexpected situations and then taking responsibility for the consequences of decisions taken.
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
• This is a part telephone role so excellent verbal and written communication skills are required, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.

What's on offer:

This role will present an exciting opportunity to join a global iconic insurance organisation, where you will be genuinely supported to grow and develop your career at a time when we are transforming through an exciting period of change and growth.

You'll have the opportunity to stretch yourself in a fast transforming and supportive environment. This role would suit someone who likes to be busy and work in a fast-paced environment where they are dealing with high volumes. If you enjoy the operations side of credit, being on phones and helping people resolve their problems this could be the role for you. 

You'll be working for an organisation, where you'll be recognised for the difference you bring and where you'll be encouraged to take deep ownership of your work

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers