Case Manager | NSW - Charlestown

Case Manager

Posted on 09-Jun-2022
Application Close Date: 07-Jul-2022
NSW - Charlestown
Position Type:
Full-time Temporary
Job Reference:
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At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Case Manager - Workers Compensation | NSW - Charlestown

  • Put the customer at the heart of everything you do
  • Feel empowered to make a positive impact
  • Be trusted to do what's right

What if you could take your career in different directions?

Instead of feeling like you have nowhere to go and no time to develop your professional skills, you'll be supported to explore opportunities as a people leader, a technical specialist or even roles in other divisions.

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You'll be responsible for:

  • Determining liability and managing a portfolio of Workers' Compensation claims
  • Issuing dispute notices on applicable claims 
  • Supporting customers step-by-step through our Case Management and Injury Management programs
  • Welcoming and helpful written and verbal customer communication
  • Nurturing excellent customer relationships and creating positive experiences

Important to your success:

  • You will have the drive and interest to use your related degree or customer focused experience and approach to grow a career as a Case Manager. 
  • Experience in a similar case management role within workers compensation (desired)
  • Tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy, Nursing or Occupational Therapy qualifications will be viewed favourably)
  • You will demonstrate the ability to understand the importance of early intervention and individualised claims management
  • You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
  • Solid problem solving and relationship building abilities
  • Excellent time management skills and the ability to adapt when changes occur.

What's on offer?

  • Be exposed to a diverse range of cases that will intrigue and challenge - no two cases are the same
  • Enjoy being surrounded by a social, inclusive, supportive, highly experienced team who provide you with unconditional help from day one
  • Working business hours means you can get more out of life and say hello to more time with friends and family, and doing things you love
  • Feel valued, respected and empowered to make a difference in people's lives

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let's care for tomorrow. For the big and small moments in our customers' lives. Care to join us?

We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant.


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