Location:	NSW - Sydney
Category:	Claims
Position Type:	Full-time Permanent
Job Reference:	ALL/1601280-SYD
Attachments:	No File Attached
Share This:

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Senior Account Manager - Workers Compensation | NSW - Sydney

• Be supported to grow and develop your career
• Be inspired to push the bar higher
• Define new opportunities

How can building relationships lead to building outcomes with impact?

We are looking for a Senior Account Manager to oversee a portfolio of predominantly large and complex Corporate clients across Workers Compensation products. Part of this role will see you achieving retention targets by supporting client's Workers Compensation objectives and customer service levels to ensure an ongoing pipeline of consolidation and new business opportunities to support divisional growth targets.

You'll be responsible for:

• Formulating, implementing, managing and adapting as required, complex Client Strategy Plans and a tailored Customer Value Proposition of customer accounts to achieve retention targets.
• Working closely with customers to determine their present and future needs, analyse performance data to identify trends, offer insights and propose strategies and initiatives in order to improve performance, add value for the client and broker and retain the client.
• Developing additional business from existing portfolio and market relationships in line with budget targets while managing own income and expense budgets.
• Acting as the main interface between the customer and the organisation to ensure an optimal level of service is provided at all times and continually seek the opportunity to participate in customers' strategic business plans at a senior and executive level.
• Identifying, documenting and implementing effective account retention and defence strategies for all customers at Implement and use appropriate sales methodologies, strategic selling practices and effective negotiation skills including participation in underwritten pricing with underwriters.
• Remaining informed and communicating relevant legislative changes and market intelligence with clients and third-party providers including detailing impacts to a client and strategic responses. Effectively utilises and promotes usage of reporting tools.
• Effectively managing internal and customer feedback to quickly identify solutions and empower and monitor stakeholders for agreed remedial activity

Important to your success:

• Relevant experience managing customer accounts or professional consulting.
• Relevant experience in workers compensation, risk management, WH&S, or workers compensation claims/underwriting.
• Good technical knowledge of relevant lines of insurance and all associated legislation.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
• Adept at proactively building and maintaining professional relationships and networks at senior and executive levels to enhance industry positioning, exchange knowledge and elicit beneficial outcomes. Demonstrated ability to read the market (including economic and industry factors) and understand customer requirements to identify, pursue and close business development opportunities that contribute to the profitability of the organisation.
• Demonstrates strong presentation skills that are engaging and impactful.

What's on offer?

• Walk straight into stable, high-trust client relationships that will enable you to confidently deliver meaningful outcomes to your clients from day one
• Be excited to be part of a company that is making a positive impact at scale
• Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let's care for tomorrow. For shaping the benchmark of our industry. Care to join us? www.allianz.com.au/careers

We are a 2021 Circle Back Initiative Employer - we commit to respond to every applicant.