Senior Claims Service Consultant | NSW - Sydney

Job reference number: ALL/1599861SNRSYD

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Senior Claims Service Consultant | Sydney NSW

  • Permanent opportunity to take ownership of a portfolio of complex claims
  • Become part of a dynamic, high performing, supportive claims team environment
  • Flexibility with a hybrid working model

Want to know how it feels to be genuinely supported to grow and develop your career?

Our Claims divisions are integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, and other business partners.

As a Senior Claims Service Consultant in our Property Claims department, you will be a part of a results-driven team with a high-performance culture. You will utilise strong problem-solving and negotiation skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You'll be responsible for:

  • Managing a complex portfolio of claims in a timely and cost-effective manner
  • Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
  • Continuous communication with internal and external stakeholders to report on claim developments and potential strategic opportunities.
  • Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
  • Active communication and negotiation with other Insurer and parties with a view to achieving the best possible outcome for all stakeholders involved

Important to your success:

  • Previous experience working in an Insurance, Claims environment is essential
  • Ability to work effectively under pressure and in a fast-paced environment
  • Excellent customer service abilities and solid verbal communication skills
  • Strong negotiation and conflict resolution skills

What's on offer?
As part of our team, you'll experience outstanding training with great coaching and learning opportunities. Our culture is inclusive with plenty of team-building and regular events. At Allianz you'll receive discounts on our products and services and a range of financial incentives. We also value the health and well-being of every individual. Some of our lifestyle benefits include flexible working arrangements.

Please note: Successful applicants will be contacted via email to complete a short video interview assessment – it is crucial that you complete this testing stage as part of our standard process to be considered further. We advise you complete this assessment within 48hrs of receiving an email and encourage you keep an eye on your junk and spam folders.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and being honest and by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. 

As a requirement of your role, it may be necessary for you attend the workplace from time to time. In accordance with our COVID-19 vaccination requirement, all entrants to the office must be fully vaccinated against COVID-19 to enter an Allianz operated workplace in Australia.

Let's care for tomorrow. For each and every customer experience.

Care to join us?

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