Senior Claims Service Consultant | SA - Adelaide

Job reference number: ALL/1594854



At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Senior Claims Service Consultant | Flexible locations

  • Work in a team dedicated to providing outstanding customer service
  • Be part of a progressive, challenging and team-oriented environment
  • Claims experience is necessary

Allianz Australia is one of the Australia's leading providers of insurance and risk management products and services. ‎By ‎joining ‎Allianz, you are joining a company that offers a fast-paced, flexible ‎and ‎innovative ‎work environment and a rewarding career.‎ ‎

An exciting opportunity now exists within our Customer and Operations division for an experienced Senior Claims Service Consultant to join our team. We are seeking a customer service professional for this role, who will bring strong communication and demonstrated dispute resolution skills to enhance our Customer Care Team, in the delivery of service to our customers in their ‘moment of truth.'

You'll be responsible for:

  • Managing workflows and maximising achievement of key performance targets
  • Ensuring all matters are handled within legislative requirements and in line with internal policies/procedures
  • Review and completion of Motor and Property denials
  • Management of complaints
  • Liaising with Dispute Resolution Team and referral of matters to Internal Dispute Resolution (Inc. Complaint Handling Register)
  • Data input into registers - Denial/Complaint
  • Managing calls through the FOS Complaint Line
  • Maintaining strong dispute resolution skills and managing difficult conversations

Important to your success:

  • Claims experience, ideally Property and Motor claims‎, however general insurance experience will be considered
  • A technical skill-set, including experience working with policy wordings
  • Ability to work under pressure and in a fast-paced environment ‎
  • Excellent written and verbal communication skills
  • Strong dispute resolution skills
  • A high level of empathy and customer focus
  • Strong computer skills and a strong attention to detail‎

What's on offer?

  • Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
  • Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
  • As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

 

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers

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