Senior Performance Analyst | NSW - Sydney

Senior Performance Analyst

Posted on 10-May-2022
Application Close Date: 07-Jun-2022
NSW - Sydney
Information Technology
Position Type:
Full-time Permanent
Job Reference:
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At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Senior Performance Analyst | NSW - Sydney

  • Focus on getting it right together
  • Feel empowered to make a positive impact
  • Be inspired to push the bar higher

Are you looking to dig deep into data and for the opportunity to turn data into an outstanding customer experience.?

Reporting to our Operations Shared Services Manager, within our Customer Services division, the Senior Performance Analyst will provide operational reporting, dashboarding and analytics in our claims functions to support decision making that will benefit our customer experience and to assist the achievement of business objectives. You'll drive positive outcomes for our customers by using data, insights and feedback to shape and share commercial insights with business leaders.

You'll be responsible for:

  • Using data to identify high performance, working closely with the management team to understand business drivers and the improvement required to uplift performance across the business.
  • Reviewing analysis and reporting on KPIs across customer services and their key contributors in all claims units and distribution streams, including variance to norm/budget/forecast, highlighting key trends and potential actions.
  • Providing relevant reports to managers on an agreed timeframe.
  • Establishing relationships with key stakeholders from within Customer Services resulting in all requests for reporting to come via a designated area to eliminate localised 'ad-hoc' reporting.
  • Assisting in the development of monitoring and control plans for changed processes and procedures to track benefit.
  • Assisting in the planning process by providing analysis on portfolio and claims trends. 
  • Identifying, from the analysis of work undertaken, new initiatives to improve the quality of reporting and improve the efficiency of the performance management process.

Important to your success:

  • You'll have prior experience executing complex business or data analysis, using business intelligence tools as well as SQL, and ideally gained within a complex, matrixed financial services or general insurance organisation.
  • Proven analytical and critical thinking capability to be able to interpret a range of data, identify patterns, trends and links that inform judgements and solutions,
  • Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making and articulating business needs into data analysis plans
  • Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
  • Proven capability to lead change through the initiation and promotion of business transformation, leveraging effective process, collaboration and communication to foster commitment and participation.
  • Demonstrated ability to partner and collaborate effectively with senior stakeholders to establish strong professional relationships and influence outcomes.
  • Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.

What's on offer?

  • As we embed a customer-focused strategy across everything, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community
  • You'll be given the opportunity to make a meaningful impact on how we do things. The insights you provide will ensure we provide the best solutions and experience for our customers. You'll be empowered to use data to help us completely re-imagine the industry.
  • You'll go far with the support of leaders who want to bring out the best in you. You'll learn through being supported and encouraged to give things a go and to take on new challenges & responsibilities that will help you to develop new skills
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

As a requirement of your role, it will be necessary for you attend the workplace from time to time. In accordance with our COVID-19 vaccination requirement, all entrants to the office must be fully vaccinated against COVID-19 to enter an Allianz operated workplace in Australia.

Let's care for tomorrow. For using data to build outstanding customer experiences. Care to join us?

We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant.

#LI-Remote, #LI-Hybrid, #LI-ALLIANZAU 


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