Recovery Assistant | NSW - Sydney

Recovery Assistant

Posted on 06-Jan-2022
Application Close Date: 03-Feb-2022
NSW - Sydney
Position Type:
Full-time Temporary
Job Reference:
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At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Recovery Assistant | NSW - Sydney

  • Put the customer at the heart of everything you do
  • Be part of a team that believes everyone matters 
  • Turn your job into a career with purpose

Is going the extra mile to help a customer important to you?

In this role, you will support the National Recoveries Unit to generate debt recovery income. You will provide quality service to our customers and service suppliers while supporting the negotiating of successful debt recovery from Third Parties. You will be expected to deliver a consistent and positive Customer Experience that exceeds customer expectation and builds loyalty.

You'll be responsible for:

  • Providing strong administrative support to the National recoveries Unit
  • Answering and managing phone calls, professionally redirecting calls whilst maintaining accurate database records and file notes
  • Identifying Third Party information and update SMS campaign responses to support achievement of recovery outcomes
  • Issuing proof of loss documentation to substantiate recoverable losses
  • Ensuring a timely and effective response to customer needs and the accurate processing of recovery claims and adherence to AAL phone standards
  • Complying with relevant laws, standards and regulations

Important to your success:

  • Experience in a dynamic customer services organisation.
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
  • Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies within information
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
  • Excellent verbal and written communication skills, including negotiation, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome 

What's on offer?

  • Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life
  • Be excited to be part of a company that is making a positive impact at scale

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.

Let's care for tomorrow. For the big and small moments in our customers' lives. Care to join us?

We are a 2021 Circle Back Initiative Employer - we commit to respond to every applicant.


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