Customer Care Consultant | NSW - Charlestown

Customer Care Consultant

Posted on 10-May-2022
Application Close Date: 07-Jun-2022
NSW - Charlestown
Position Type:
Full-time Temporary
Job Reference:
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At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Customer Care Consultant – CTP Claims | Charlestown (12-24month fixed term hire)

  • Put the customer at the heart of everything you do
  • Feel empowered to make a positive impact
  • Be trusted to do what's right

What if you could play a more hands-on role in helping injured workers get back on their feet? 

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and relevant stakeholders with the outcome of maximising return to work and return to health outcomes. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim. 

You'll be responsible for:

  • Managing a portfolio of CTP claims for customers who have sustained injuries
  • Building effective working relationships with key stakeholders, injured claimants, family members and medical professionals to drive successful outcomes
  • Assessing claims for reasonable and necessary treatment and rehabilitation requirements
  • Assessing and managing injury needs of claimants, handling correspondence regarding CTP benefits, treatment and rehabilitation and interpret medical reports 

Important to your success:

  • You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
  • Solid problem solving and relationship building abilities
  • Experience in a customer services / customer-facing role
  • High attention to detail, completing tasks with accuracy and the ability to quickly identify errors or inconsistencies within information 

What's on offer?

  • Learning is not left to chance – you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life
  • Focus on doing what's right for the customer and using your best judgement and discretion to determine the course of action, not meeting KPIs or adhering to a strict process 

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life.Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.

Let's care for tomorrow. For the big and small moments in our customers' lives. Care to join us?

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