Customer Care Consultant- Common Law | NSW - Charlestown

Customer Care Consultant- Common Law

Posted on 30-Nov-2021
Application Close Date: 21-Dec-2021
NSW - Charlestown
Position Type:
Full-time Permanent
Job Reference:
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At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Customer Care Consultant - Common Law- CTP Claims | NSW - Sydney or Charlestown

  • Put the customer at the heart of everything you do
  • Feel empowered to make a positive impact
  • Be trusted to do what's right

What if you could play a more hands-on role in helping injured workers get back on their feet?

As an Allianz Customer Care Consultant in our Common Law team you'll play an active role in ensuring the smooth management of CTP Personal Injury Damages claims.  Your role is to ensure that our customers are supported through their return to health and return to work journey by looking to achieve a fair compensation resolution.

As someone who builds excellent relationships, you will be working closely with a team of Common Law claims consultants supported by Case Reviewers who offer technical guidance.  You will be able to actively engage and liaise with Solicitors and will be directly involved in assessing and quantifying the common law claim by reviewing wage and tax information as well as expert medico-legal reports.  This role provides you with the opportunity to engage in settlement conferences to achieve claim resolution.

It's a role where you will be dealing with customers who have experienced hard times and difficulty and have sustained significant injuries. Your job is to deliver a positive customer experience. If you are currently studying Personal Injury Law or are near completion of your Law Degree and looking to transition into the workforce this role can help you expand your networks and be the next stepping stone in your career.

You'll be responsible for:

  • Supporting customers step by step through their CTP Journey towards settlement.
  • Handling personal and confidential claims information discreetly and professionally
  • Nurturing excellent customer relationships and creating positive experiences
  • Welcoming and helpful written and verbal customer communication
  • Ensuring a fair and reasonable outcome for our customers for their damages claim
  • Reviewing medico-legal reports and other tax information to quantify a claim
  • Engaging and liaising with solicitors to progress the claim towards resolution
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements

Important to your success:

  • Personal Injury claims experience (preferred)
  • Legal qualification or currently undertaking legal studies (preferred)
  • Excellent customer service and communication skills
  • Negotiation and conflict resolution skills
  • Time management skills and a proactive approach
  • Ability to take ownership of assigned ‎tasks

What's on offer?

  • Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life
  • Focus on doing what's right for the customer and using your best judgement and discretion to determine the course of action, not meeting KPIs or adhering to a strict process 

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.

Let's care for tomorrow. For the big and small moments in our customers' lives. Care to join us?



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