Claims Consultant | NT - Darwin

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TIO is a division of Allianz Australia Insurance Limited. When you work at TIO, not only do you provide outstanding local service to fellow Territorians, you are also part of a strong global insurer where you have opportunities to grow and drive your career your way, work with people from all different backgrounds, and are encouraged to bring fresh thinking and ideas.

What if you could put the customer at the heart of everything you do?

In joining TIO, you will have a real opportunity to grow your career, balance your lifestyle and work for an organisation that is truly focused on its people and the community it supports.

We are looking for a self-motivated and committed professional who is looking to utilise their customer service and Personal Injury Management experience to contribute to the success of our team! As a TIO Personal Injury Claims Consultant, you'll be there to assist our customers when they need us most.  You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You'll be responsible for:

  • Achieving individual KPI's and targets as per the Motor Accidents Compensation (MAC) Services Contract
  • Processing all incoming insurance claims in accordance with legislative requirements
  • Provide timely and effective responses to customer enquiries,
  • Develop customer relationships to understand customer's requirements, and deliver a positive, trusted customer experience.
  • Deliver consistent and appropriate high level of customer service at all touch points

Important to your success:

  • Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base.
  • Technical knowledge of relevant lines of insurance and associated legislation.
  • Excellent verbal and written communication skills,
  • Proactive approaches to problem solving with strong decision-making capabilities.
  • Ability to recognise, avert, manage and escalate conflicts
  • High attention to detail by completing tasks with thoroughness and accuracy
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

What's on offer?

  • Work on a single portfolio of claims where you will have stability
  • Learning is not left to chance – you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
  • We value integrity, discretion and doing what's right for the customer over KPIs and strict process
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life

About us

TIO is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. 

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Does this sound like your next career move? Please apply for this role by following the link below.

Come and work at a place where you matter.

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