Recovery Officer | NSW - Sydney

Recovery Officer

Posted on 11-Jan-2022
Application Close Date: 08-Feb-2022
NSW - Sydney
Customer Services
Position Type:
Full-time Permanent
Job Reference:
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At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Recovery Officer | NSW - Sydney

  • Take pride in the difference you'll bring to customers
  • Be part of a team that believes everyone matters 
  • Define new opportunities

Do you want to work in a high-trust culture where you'll feel empowered to make decisions that result in impact?

You'll be responsible for:

  • Analysing, reviewing and managing a portfolio of recovery files
  • Maximising Allianz's recovery income
  • Resolving outstanding debts in the most cost effective and efficient manner
  • Proactively communicating progress and likely outcomes to both internal and external customers
  • Problem solving, decision making, negotiating and influencing to maximise outcomes

Important to your success:

  • You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
  • Working knowledge of the laws relating to debt collection, liability and insurance
  • Strong time management, multi-tasking abilities and high attention to detail
  • An understanding of the general insurance industry
  • An understanding of the Australian Road Rules 

What's on offer?

  • Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life
  • Focus on doing what's right for the customer and using your best judgement and discretion to determine the course of action, not meeting KPIs or adhering to a strict process 

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.  We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?".

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let's care for tomorrow. For helping those around us to the best of our ability. Care to join us?

We are a 2021 Circle Back Initiative Employer - we commit to respond to every applicant.



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