Claims Service Consultant | NSW - Sydney

Claims Service Consultant

Posted on 11-Nov-2021
Application Close Date: 09-Dec-2021
NSW - Sydney
Position Type:
Full-time Permanent
Job Reference:
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At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Claims Service Consultant- CCI Life | NSW - Sydney (Full-time and Part-time roles available)

  • Put the customer at the heart of everything you do
  • Be part of a team that believes everyone matters 
  • Help bring our purpose to life

Are you inspired by getting the best solution for your customer?

As Claims Service Consultant, you will be our first ‎point of contact for new claimants and assist existing customers with ‎their enquiries. You will have passion for delivering exceptional service to our customers in ‎their “Moment of Truth" and act as a true ambassador of a trusted brand.‎ As a member of the team you will positively contribute to team culture, drive change and innovation.

You'll be responsible for:

  • Registering new claims and providing assistance as part of the claim's management process
  • Managing the payment processing procedures for the team
  • Answering telephone enquiries from customers and requesting additional information
  • Providing excellent customer service to all internal and external stakeholders
  • Assisting with other tasks as required by the team

Important to your success:

  • You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • Proven data entry skills
  • Exceptional written and verbal communication skills
  • Excellent attention to detail

What's on offer?

  • Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life
  • Focus on doing what's right for the customer and using your best judgement and discretion to determine the course of action, not meeting KPIs or adhering to a strict process 

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.

Let's care for tomorrow. For walking in the shoes of our customers. Care to join us?

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