Operations Specialist | WA - Perth

Job reference number: ALL/1571638WA



At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Operations Specialist- Workers Compensation

  • Put the customer at the heart of everything you do
  • Feel empowered to make a positive impact
  • Be trusted to do what's right

What if you could put the customer at the heart of everything you do?

In this role you will support the wider team by undertaking claims processing and assisting with general administrative duties. This is an excellent role if you are interested in developing a career in Workers Compensation or the insurance industry as you will work closely and collaboratively with our Case Managers and Underwriters.  

You'll be responsible for:

  • To support the team with general administrative tasks, including resolving customer queries with a positive and can do attitude
  • Processing claims with a high degree of accuracy to minimise leakage and maximise efficiency
  • Contribute to the achievement of Team objectives by actively assisting/supporting colleagues to maintain work in progress within an acceptable level  
  • Undertake required training and development activities to maintain and improve technical knowledge of Workers Compensation processes and related topics

Important to your success:

  • Impeccable attention to detail
  • Experience within a customer service role, ideally within Insurance and with the knowledge of Workers Compensation
  • Experience working in a relevant regulatory or legislative compliance environment
  • You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations in a timely manner
  • Solid problem solving and relationship building abilities

What's on offer?

  • Fixed-term contract and Permanent opportunities avaiable
  • Learning is not left to chance – you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and training
  • We value integrity, discretion and doing what's right for the customer over KPIs and strict process
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers

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