Case Manager | WA - Perth

Job reference number: ALL/1563975WA



At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Case Manager - Workers Compensation | WA | Perth

  • Put the customer at the heart of everything you do
  • Feel empowered to make a positive impact
  • Be trusted to do what's right

What if you could put the customer at the heart of everything you do?

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You'll be responsible for:

  • Maintaining and improving technical knowledge across all facets of claims management.
  • Keep up to date with legislative amendments and their practical application.
  • Proactively manage claims within delegated authority level to achieve the most cost effective outcome within the framework of the legislation, identifying and managing return to work barriers on individual claims.
  • Ensure customer service standards are maintained taken for prompt resolution of enquiries.

Important to your success:

  • An energetic and motivated approach to managing a demanding portfolio
  • Case management experience in Workers Compensation (ideally front-end / Corporate claims) is desired however not essential
  • Excellent verbal and written communication skills
  • Proven ability to manage your time and prioritise work tasks effectively
  • Superior customer service and communication skills
  • Advanced PC skills

What's on offer?

  • Join a high performing team
  • Full-time and Fixed term contracts available
  • Join a leading global insurer

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers

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