Claims Operations & Compliance Supervisor | NSW - Sydney

Job reference number: ALL/1445324

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Claims Operations & Compliance Supervisor – AM&T | NSW- AM&T office, North Sydney

  • Use your marine insurance knowledge to ensure efficient claims management
  • Varied role including workflow management, reporting, projects & coaching
  • Involves engaging with a variety of internal & external stakeholders

Allianz is THE HOME for those who DARE to challenge business as usual.

What if you were empowered to make a positive impact?

AM&T works with a large network of brokers nationally to deliver consistent, sustainable insurance risk solutions for our broker partners and their clients. The AM&T team works on marine risk across cargo, carriers, commercial hull and marine liabilities.

As the Claims Operations and Compliance Supervisor responsibility for supervising an efficient and compliant AM&T claims function, maintaining of the claims service standards internally and externally, ensuring efficient workflow management within the team, reviewing and assessing the quality of claims decisions, providing feedback and working with the Technical Lead to deliver coaching and support within the team as required. Additionally the position will require the ability to lead, action, and drive an effective and efficient recovery process for the company.

This position will also assist the Agency Control Manager assessing and ensuring the implementation of the required business standards and practices, regulatory and reporting requirements for the efficient and compliant processes and operational procedures of the agency.

Key Responsibilities:

  • Identify and maintain knowledge of market/industry compliance, governance and claims trends and implement appropriate strategy to strengthen AM&T's position in the marketplace;
  • Establish, maintain and develop relationships with AM&T preferred suppliers and Allianz senior claims management;
  • Supervise, maintain, and motivate an effective claims team;
  • Establish and implement strategies to minimise costs and increase productivity whilst maintaining service levels;
  • Lead and effect an efficient claims recovery process and practice;
  • Ensure compliance with APRA, ASIC & Allianz requirements for claims management and ensure timely implementation of any agreed audit measures.

Important to your success:

  • A background in marine risk or marine law would be beneficial;
  • A sound understanding of the insurance claims and recovery process is expected;
  • Strong communication skills and attention to detail‎ with an enthusiasm, energy and focus on operational effectiveness;
  • Ability to work effectively in a fast-paced, collaborative work environment;
  • Tertiary and/ or ANZIIF qualifications desirable.

What's on offer?

We provide our people with an opportunity to hone their expertise in an area that they really care about by surrounding them with deeply experienced people they can learn from, in an environment that focuses on doing great work, delivering great service and establishing strong relationships with each other, our clients and our brokers.

We are an evolving and growing business and can offer career development opportunities in the future on a local, national and even global level.

About us

AM&T, the trusted experts for brokers and clients of all sizes looking for effective solutions in the complex world of marine & transit insurance. We offer specialist marine knowledge, personal service and security that is backed by the global strength of Allianz.

We combine a genuine passion for marine with decades of experience in the industry, to provide our clients and brokers with exactly what they need, when they need it, giving them the freedom to focus on running their business.

If you dare, there's an opportunity for you at


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