Senior Quality Assurance Consultant | NSW - Other

Job reference number: ALL/1441944

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Senior Quality Assurance Consultant - Workers Compensation

Allianz is the home for those who dare to bear responsibility for our customers' future.

Do you want to be trusted to do what's right for the customer? After achieving tremendous growth over the last few years, we're excited about welcoming new people to our team to help us consolidate our number one market position in Workers Compensation. Our focus is on making a difference together with our customers - providing simplicity, service, value and innovation.

This is a 12 month Fixed Term Contract opportunity. 

You'll be responsible for:

  • Providing expert advice to the Underwritten Workers Compensation business on compliance requirements, policies, procedures, regulatory and data quality
  • Undertaking audits of claims and underwriting and facilitating remediation in the business.
  • Driving continuous improvement initiatives that come out of QA reviews to improve capability and drive a best practice culture across the business.
  • Preparing and communicating procedures, outcomes and recommendations for managers and work with learning and development consultants to drive employee L&D support.
  • Coordinate with Consultants to ensure the delivery of quality assurance routines including assessing the compliance, remediation activity and quality of decisions relating to internal policy and procedure
  • Building frameworks and behaviours that align to the corporate governance and conduct landscape
  • Partnering with leaders across the business to ensure customer experience standards are at the forefront of our work

Important to your success:

You will bring an ability to influence and manage multiple stakeholders across our business divisions. You are known for your strong analytical skills and business focused solutions.  In addition you will be valued for:

  • Your extensive Workers Compensation claims or underwriting experience
  • Demonstrated experience in a leadership or senior specialist role
  • A mindset which is supportive and allows you to ‘walk in our customer's shoes'
  • Your deep understanding of  Workers Compensation Legislation and Regulations
  • Excellent time management, resilience and agility when changes occur
  • You will have analytical and reporting experience with the ability to transform complex and information into clear and actionable insights.
  • Tertiary qualification in legal or an Allied Health discipline will be highly regarded but not essential

About us

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.  When you join Allianz, you'll become part of a strong global insurer, helping to protect over 3 million Australians. We foster an environment of personal growth, so you feel safe to try, share, fail, learn and grow. We value diverse thinking where your ideas and innovative mindset are welcomed and encouraged. As a member of the Allianz family, you'll be supported to reach your full potential to grow an enriching career.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.


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