HR Operations Support Manager | NSW - Sydney

Job reference number: ALL/1439923AD

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Allianz is THE HOME for those who DARE to challenge business as usual.


Are you inspired by getting the best solution for your customer?


Allianz is going through a period of significant change and uplift across the business which includes a global HR transformation programme. As a result of this transformation and the volume of change requests, we have a newly created role of HR Operations Support Manager which will be responsible for managing the relationship between our local HR Operational team and our Group HR Operational Management team in Germany.

The role will have oversight of three key core areas within our HR business: HR Change Control Process, HR IT Platform Management and HR Process and Risk.  It will oversee BAU activities working closely with stakeholders within the local operating entity including subject matter experts, as well as stakeholders in Group teams to coordinate all HR change requests and proactively manage issue resolution and escalation.


You'll be responsible for:

Centrally coordinate all change requests with internal stakeholders including submission via JIRA and ongoing management through to release of approved change requests;

Provide feedback and impact assessments of global change requests as required;

Identify and escalate issues impacting  global design and processes.

Manage the relationship with Group Change Control team to continually improve processes.

Coach local team members and stakeholders in the Change Control process.

Work closely with the local HR Systems, Learning Services and Centre of Expertise (CoE) teams to support stakeholder relationships across local Operating entities, Group Central teams and Allianz Technology.

Centrally coordinate testing requirements as required against the Group release management cycles.

Provide local input into governance for global HR processes, policies and data to support target HR operating model.

Work with Group team to identify opportunities and address inefficiencies and ensure data and process quality to support the business including from a risk management perspective.


Important to your success:                             

A solid background in HR and HR systems, ideally SuccessFactors modules including Employee Central, Learning, Performance, Talent and Compensation

Demonstrate a track record in stakeholder management with a good ability to build and maintain relationships

Self-motivated with the ability to work in an autonomous and agile environment

Sound project management and leadership skills to manage stakeholders across all operating entities

Strong coordination and organisation skills to assist with keeping both people and activities moving forward and on track to ensure deadlines and timelines are met.

Ability to see the big picture, connect the dots and foresee opportunities or issues as they come up to prevent road blocks down the path

Issue resolution and problem solving.

Ability to manage in ambiguity. On occasion you will be required to make decisions with limited information.

Able to demonstrate a strong learning agility and ability to pick things up quickly


What's on offer:

This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth.

As we are just getting into the HR transformation journey the operating model is still in its infancy, so there will be plenty of opportunity for you to make your mark and bring fresh insights and ideas to the table. You will have the opportunity to take deep ownership of your work

You will be working closely with Group and a global head office, as well as a broad range of stakeholders in the local HR function, getting to truly understand the intricacies of the HR world and how everything hangs together. 

This is an opportunity to stretch yourself, there will be a lot of variety in terms of the nature of issues you will be managing. This role is fast-paced, things are always changing and no day is ever the same. 


 About us

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. 

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.



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