Program Integration Manager | SA - Adelaide

Program Integration Manager

Posted on 06-Jan-2020
Application Close Date: 03-Feb-2020
Location:
SA - Adelaide
Category:
Operations
Position Type:
Full-time Permanent
Job Reference:
ALL/1437279B2
Attachments:
Note clipNo File Attached
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Program Integration Manager- Contact Centre| QLD - Brisbane

Allianz is the home for those who dare to challenge business as usual.

Does change excite you?

This role is responsible for the leadership of the Contact Centre Project and Integration team. Maintaining a consistent project and change management framework that delivers successful outcomes for all stakeholders involved. You will be a strong people leader who motivates as well as mentors project managers and project co-ordinators throughout exciting changes within the Contact Centre.

You'll be responsible for:

  • Integration of projects into the Contact Centre
  • Facilitating prioritisation of the projects work pipelines
  • Liaise with the Contact Centre Relationship Manager, Group Contact Centre Manager, broader Senior Management Team and stakeholders involved
  • Negotiating and advocating for the customer at a senior level

Important to your success:

  • Thorough understanding of Contact Centre operations
  • Commercial awareness of relevant insurance legislation and General Insurance Code of Practise
  • Highly developed written and business communication skills
  • Project management experience
  • Account management experience

What's on offer?

  • An opportunity to have an impact on the Contact Centre future state
  • Build and proactively influence relationships across Allianz
  • Deliver successful outcomes and initiatives which are integral to the Contact Centre
  • Be a part of a successful team delivering customer satisfaction and service expectations

About us

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.  When you join Allianz, you'll become part of a strong global insurer, helping to protect over 3 million Australians. We foster an environment of personal growth, so you feel safe to try, share, fail, learn and grow. We value diverse thinking where your ideas and innovative mindset are welcomed and encouraged. As a member of the Allianz family, you'll be supported to reach your full potential to grow an enriching career.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

If you dare, there's an opportunity for you at www.allianz.com.au/careers

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