Case Manager - Workers Compensation | NSW - Sydney

Job reference number: ALL/1429865


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


Case Manager  - Workers Compensation

  • Permanent Roles to start immediately in our Workers Comp Division
  • Are you a recent graduate in Psychology or. Allied Health or have you got a Customer Service background looking to take on a new challenge?
  • Our Case Managers will be empowered to work one portfolio giving you stability and the opportunity to grow

Are you looking for an organisation that has a high level of integrity and professionalism?  Do you want a secure role that enables your career development?

We are seeking Case Managers to play an active role in ensuring the smooth management of Workers Compensation claims from our Corporate Clients from beginning to end.

If you are a recent graduate specialising in a health/sports related discipline or you are a customer service professional working in hospitality or retail banking, this may be opportunity for you to start your career with a leading global insurer.

What you should expect

You will be directly improving our customer's lives and well-being. You will deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding.

As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You'll be responsible for:

  • Supporting customers step-by-step through our Case Management and Injury Management programs
  • Handling personal and confidential information with the upmost sensitively
  • Welcoming and helpful written and verbal customer communication
  • Nurturing excellent customer relationships and creating positive experiences
  • Responding to enquiries responsively, respectfully and with integrity

Important to your success:

  • You will be known for your empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • The ability to handle difficult situations and act in a professional manner whilst resolving complex situations
  • Tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy, Nursing or Occupational Therapy qualifications will be viewed favourably)
  • High-level conversational, written and listening skills
  • Solid problem solving and relationship building abilities
  • The ability to exercise sound judgement whilst handling multiple tasks
  • Excellent time management, resilience and agility when changes occur
  • A desire to collaborate, participate and support your team

What's on offer?

  • You'll experience outstanding training with coaching and learning opportunities
  • A structured career progression program to grow your career and be remunerated at a higher level as you progress
  • Be part of a supportive team that celebrates success with regular team building and events
  • Work on a single portfolio of claims where you will have stability

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