Claims Team Manager | VIC - Melbourne

Job reference number: ALL/1426222


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


Due to business growth, we are currently seeking an experienced Team Manager to join our National Claims Contact Centre based in Melbourne. You will be responsible for leading a team of Consultants who are responsible for managing claims centred around accidents or issues with property. You'll motivate your team to achieve targets whilst maintaining high levels of customer service.

As Team Manager, you will:

  • Manage, co-ordinate and motivate a team, resources, recruitment processes and activities that directly contribute to the daily delivery of high levels of customer service.
  • Develop the experience levels of staff, implementing & managing change and / or improvements as directed and ensuring the future succession of the unit. 
  • Develop and maintain communication / relationships with other functional areas of the business.
  • Positively influence cycle time across the unit and ensure a positive claim cost outcome. 
  • Oversee workflow management to ensure business critical KPIs are achieved
  • Audit adherence to claims management practices for your team
  • Ensure development of a positive performance culture in the team / unit utilising R&R (inc 'On the Spot') activities to acknowledge and reward positive performance behaviour. 
  • Be actively involved in the training, coaching and development of team members

To be successful in this role you will have:

  • Strong people management skills and a proven record of leading, motivating and developing a team
  • Experience in the Insurance or Financial Services industry, will be preferred.
  • Experience with Operational Management and Measurements.
  • Highly developed communication and stakeholder relationship skills
  • Proven skills in negotiation and confidence in handling customer complaints
  • Strong customer service ethic‎
  • Excellent time management and organisational skills
  • Appropriate professional qualifications preferred

Your strong people management skills will be key to your success. In ‎‎return, you will have the opportunity to develop your leadership experience with a leading global insurer.

At Allianz we value high performance. We recognise the contribution of our employees and reward our staff with a dedicated range of attractive benefits. If you are looking for a company that offers a variety of flexible leave options, salary packaging or substantial insurance discounts, Allianz has a range of benefits to suit you.

This is a great opportunity for an experienced people manager to apply their existing knowledge to a more challenging leadership role.

If this opportunity is of interest, please apply online with a current resume.

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