Team Manager | NSW - Sydney

Job reference number: ALL/1424646

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Allianz Australia, part of the global Allianz Group, is one of the Australia's leading providers of insurance and risk management products and services. ‎By ‎joining ‎Allianz, you are joining a company that offers a fast-paced, flexible ‎and ‎innovative ‎work environment and a rewarding career.‎

We are currently seeking an experienced Team Manager to join our team based in Adelaide and in Sydney in our Motor Claims teams. You will have the ability to engage, motivate and develop our Claims Consultants, to manage productivity, quality and drive the delivery of relentless service to our customers in their ‘moment of need'.

Your strong organisational skills, exceptional communication skills and enthusiastic approach to customer ‎service will see you succeed in this role.‎

As a Team Manager, your key responsibilities include:

  • Leading, motivating and developing a team of Claims Service Consultants
  • Ensuring the delivery of claims settlements and customer service in a timely and consistent manner.
  • Maximise performance in line with Key Performance targets of Productivity, Cycle Time, Throughput, Quality and Compliance
  • Acting as an escalation point  for complaints
  • Implementing and managing change improvements
  • Facilitating learning and development opportunities for your team and developing talent
  • Coaching and developing

To be successful in this role you will have:

  • Strong people management skills with a track record of forming high performance teams
  • Exposure to Property and/or Motor claims or wider experience within Insurance/ Financial Services
  • Strong organisational skills and ability to manage work flow
  • Excellent communication and relationship building skills
  • The ability to adapt and make quick decisions when needed
  • A positive and enthusiastic approach to customer service and leadership

Your strong people management skills will be key to your success. In ‎‎return, you will have the opportunity to develop your leadership experience with a leading global insurer.

 At Allianz we value high performance. We recognise the contribution of our employees and reward our staff with a dedicated range of attractive benefits. If you are looking for a company that offers a variety of flexible leave options, salary packaging or substantial insurance discounts, Allianz has a range of benefits to suit you.

If this opportunity is of interest, please apply online with a current resume.

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