Team Manager | NSW - Sydney

Job reference number: ALL/1415995

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Allianz Australia, part of the global Allianz Group, is one of the Australia's leading providers of insurance and risk management products and services. ‎By ‎joining ‎Allianz, you are joining a company that offers a fast-paced, flexible ‎and ‎innovative ‎work environment and a rewarding career.‎

We are currently seeking an experienced Team Manager to join our National Recoveries Unit. In your capacity as Team Manager - Initial Contact Team, you will be responsible for leading a team of Recovery Assistants and Recovery Officers, ensuring the delivery of a positive and consistent customer experience. You will motivate your team to support achieving key recovery targets whilst maintaining high levels of customer service.

As Team Manager, you will:

  • Ensure the sustainable delivery of cost effective, quality recovery services to support the National Recoveries Unit to maximise recovery income
  • Oversee workflow management to ensure business critical KPIs are achieved
  • Audit adherence to claims management practices for your team
  • Be actively involved in the training, coaching and development of team members
  • Manage external parties including brokers and legal providers
  • Effectively deal with customer escalations

To be successful in this role you will have‎:‎

  • Strong people management skills and a proven record of leading, motivating and developing a team
  • Experience in the Insurance or Financial Services industry, with solid exposure to debt recovery and collections
  • Understanding of liability and contributory negligence (ideal)
  • Understanding of FOS and IDR processes (ideal)
  • Proven skills in negotiation and confidence in handling customer complaints
  • Excellent time management and organisational skills
  • Highly developed written and verbal communication skills
  • Strong customer service ethic‎

Your strong people management skills will be key to your success. In ‎‎return, you will have the opportunity to develop your leadership experience with a leading global insurer.

At Allianz we value high performance. We recognise the contribution of our employees and reward our staff with a dedicated range of attractive benefits. If you are looking for a company that offers a variety of flexible leave options, salary packaging or substantial insurance discounts, Allianz has a range of benefits to suit you.

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