Customer Experience Designer, Customer Advocacy | NSW - Sydney

Job reference number: ALL/1414270


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


A newly created opportunity has arisen for a Customer Experience Designer to join our newly created Customer Advocacy team, located at our Market Street, Sydney CBD office.

Reporting to the Senior Manager, Customer Advocacy, this is an unique opportunity to champion the voice of the customer across Allianz, particularly for those customers who are most vulnerable. The role will work across our business to:

  • Design continuous improvement activities that support better customer outcomes, especially for customers experiencing vulnerability
  • Use complaints data to identify and advocate for the remediation of systemic issues
  • Supporting ongoing communication with internal and external stakeholders
  • Driving an industry-wide approach on key customer advocacy matters (e.g. family violence, mental health)
  • Support reporting and governance requirements

The successful applicant will have demonstrated experience in human created design preferably in financial services or essential services.  Previous experience in delivering design outcomes based on human needs is essential.  You will be passionate and proud of this area of work and will possess the following skills:

  • 5-7 years' experience in effective Service Design
  • Complaints management / system experience and exposure working with consumer groups
  • Understanding of consumer affairs and social issues (mental health, family violence, financial hardship, CALD)
  • Experience working on enterprise wide projects
  • Exposure to performance frameworks, culture and change programs
  • Good graphic design skills including advanced PowerPoint
  • Good stakeholder management and communication skills

 Allianz is committed to employment equity and promoting an inclusive work environment.  We welcome applications from men and women regardless of race or cultural diversity, age, sexual orientation or identity, disability, political and religious standing as well as thinking and working styles.  We invite you to let us know of any reasonable adjustments you require to equitably participate in the recruitment process or in performing the requirements of the role.

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