Technical Development Manager | NSW - Sydney

Job reference number: ALL/1377930E

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Claims Services delivers a market leading customer experience by providing expert claims service for Direct Customers, Brokers & Agents, Financial institutions, Motor Dealers and other business partners.

This involves providing professional and efficient claims service for non-personal injury claims, including: motor vehicle, home, and commercial insurances that aim to ensure our customers are supported through their claim experience.

 An opportunity now exists within our Claims Operations division for an experienced Technical Development Manager to join our Operations team and play an important role working closely with the management team in enhancing the unit's customer service and cost effective claims management delivery.

 The General Insurance Technical Development Manager (TDM) Technical Excellence is required to work in conjunction with the National Claims Managers to drive the unit technical knowledge development and support in the delivery of accurate, cost effective and timely claims management, adhering to relevant codes of conduct, legislation and regulatory requirements, identify relevant training needs for unit, in particular Claims Technical Leads.

 Reporting to the National Manager Claims Technical Support, you will be responsible for: 

  • Leading, coaching and empowering a claims Technical and Quality Assurance team to achieve individual, team, business unit and organisational targets and continuously improve performance.
  • Being the technical referral point for Claims staff regarding policy interpretation and claim decisions.
  • Implementing quality review of claims and provide technical expertise to identify areas of improvement and training requirements
  • Managing, recording, analysing and reporting technical complaints and disputes in accordance with organisations procedures and compliance with relevant Acts and Industry regulation
  • Ensuring accuracy of information with minimal inconsistencies across the business unit and claims managed within PCA
  • Improve the costs of claims by supporting the implementation of new processes, technology and cost reduction initiatives.
  • Developing and managing a Quality Assurance programme.

 The role will provide you with a significant level of autonomy and in this we are seeking someone with a proactive approach to their work, a relentless focus on providing a quality service to our customers and a real passion and understanding for the effective management of technical claims.

 Compliance is a further responsibility of this role to ensure adherence to Allianz internal policy/process and relevant legislation. 

 To be successful in this role, you must demonstrate:  

  • Strong people leadership experience
  • Demonstrated capability in process review and change management
  • Extensive technical experience in handling claims, managing core and/or complex claims
  • Ability to interpret policy wording and relevant claims code and legislation  
  • A passion for technical coaching, knowledge sharing and developing a coaching culture.
  • ANZIIF/Industry equivalent qualifications (desirable)
  • Experience in implementing training programs

 If you have a passion for the technical aspect of claims, please apply online today!


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