Dispute Resolutions Officer | QLD - Brisbane

Job reference number: ALL/1356470/EXT


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


We currently have a fantastic opportunity for a Dispute Resolution Officer who wants to develop a career in claims management. We are seeking to draw on the knowledge and experience to assist our Dispute Resolution Team (DRT) in delivering industry best Dispute Resolution practices. You will be responsible for the accurate and timely resolution of Disputes, preparation of Notices of Responses to the FOS, and other external schemes with a focus of  delivering a fair and reasonable outcomes that reflects Allianz's philosophies,  enhances the experience for our Customers and adheres to legal requirements.

Key responsibilities include:

  • Deliver industry best practices by developing a rapport with customers, addressing the customers' concerns and providing reasons for the decisions made in a timely and professional manner
  • Develop working relationships with internal and external stakeholders that facilitate the effective and efficient resolution of disputes
  • Review and action claims disputes to ensure the final decision is in line with AAL's principles, the PDS, policy limits and legal requirements
  • Lead the IDR forum and ensure participation and input from claims staff and other stakeholders where required
  • Ensure all disputes are handled within GICOP, legislative requirements and in line with internal policies/procedures including adherence to KPIs and SLAs
  • Ensure integrity of decision making, precedent setting and that disputes are handled with dispute costs and commercial considerations taken into account in all instances
  • Identify process improvements stemming from the handling of Disputes that reduces the number of matters escalating to EDR and / or the costs of dispute resolution and / or improves the customer experience

To be successful in this role you will have‎:‎

  • Previous commercial claims experience is desirable
  • A Bachelor of Law degree  or undertaking a law degree; or proven industry experience in managing Disputes is essential
  • Excellent written and verbal communication skills
  • Strong problem solving and decision making skills
  • Demonstrated experience in dispute / conflict resolution
  • Ability to interpret and apply policy wording to factual scenarios
  • Demonstrated high level negotiation skills
  • A working understanding of Claim Denial Process

At Allianz we value high performance.  We recognise the contribution of our ‎employees and reward our staff with a dedicated range of attractive benefits.  ‎Whether you are looking for a company that offers a variety of flexible leave ‎options, salary packaging, or substantial insurance discounts, Allianz has a ‎range of benefits to suit you.

If you are looking to join a team of a high performers in a fun, fast paced environment then apply online with an up to date resume following the links below.

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