Workforce Planning Scheduling Analyst | QLD - Brisbane

Job reference number: ALL/1322809E

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

We are currently recruiting for an experienced Workforce Planning Scheduling Analyst  to join our Brisbane Contact Centre Support team.  

Our Contact Centre operates across 3 sites with over 400FTE; predominantly taking inbound calls, also with outbound, email and webchat workload.  This role is responsible for the successful forecasting, scheduling and real time functions of these centres.

We seek a candidate experienced in analysing data to provide recommendations and who enjoys working with stakeholders to deliver targeted service level outcomes.

Supporting the management team in refining processes and procedures in the pursuit of driving efficiencies and enhancing customer service

 You will possess:

  • Advanced skills in Aspect WFM
  • Strong analytical and problem solving skills - can you think outside the square?
  • Excellent time management skills, with the ability to manage both short and long-term tasks simultaneously
  • Demonstrated resilience, complex problem solving and organisational skills
  • Thrives in environments of change
  • Comprehensive understanding of best practice workforce management concepts
  • Ability to convey confidence and clarity in your communications - in both verbal and written forms
  • Exceptional proficiency in Microsoft office applications (particularly Excel).

This is a fantastic opportunity to build on your career within an organisation going through exciting growth and transformation.  If you are a professional looking for a chance to broaden your experience and effect positive change on a far-reaching scale - This is the opportunity for you and an exciting time to come on board and make your mark at Allianz.

Come and work at a place where you matter.
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