Eligibility Officer | VIC - Melbourne

Job reference number: ALL/1310820E


When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.


Do you have a background in Workers Compensation?

We currently have an exciting opportunity as an Eligibility Officer within our Melbourne Workers Compensation team. This full-time permanent role is an excellent opportunity to join our successful team in ensuring the accuracy and quality of our decisions. 

Reporting to the Team Leader of Eligibility, the responsibilities of the role are:

  • To ensure quality of initial entitlement determinations.
  • Ensure a positive service experience of injured workers and employers
  • Accurate calculation of all pre injury average weekly earnings.
  • Reduce the incidence of unnecessary claims investigations and improve the early return to work opportunities of the injured workers by early referral appropriate teams for case management
  • Improve the sustainability of our adverse decisions through improved decision making, application of the law and through the written quality of our adverse decision notices.

Core skills ad competencies required:

  • An ability to make accurate/sustainable decisions
  • An ability to calculate employer excess and PIAWE rates as per the legislation
  • An ability to meet deadlines
  • Strong influencing and negotiation skills
  • A willingness to work autonomously
  • A focus on outcomes and self-motivation
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Experience within a High Risk Case Management role

Knowledge and experience:

  • Ideally 2 years' experience in claims management
  • Strong working knowledge of the associated regulations and legislation

At Allianz, we value high performance. We recognise the contribution of our employees and reward our staff with a dedicated range of attractive benefits. Whether you are looking for a company that offers a variety of flexible leave options, salary packaging, or substantial insurance discounts, Allianz has a range of benefits to suit you.

Come and work at a place where you matter.
Explore all our opportunities now at www.allianz.com.au/careers

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