Team Leader Workers Compensation | VIC - Melbourne

Job reference number: ALL/1271912E


When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.


Because our customers matter, our Workers Compensation Division is committed to being the market leader and with proven expertise, we provide a diverse range of products and solutions for our clients. By joining one of our high performing Workers Compensation teams, you will be part of a fast paced environment dedicated to providing outstanding service and innovative thinking.

We currently seeking expressions of interest for a Team Leader to join our busy Team in Melbourne, a role which can offer real career development for the right person. This is a fantastic opportunity for candidates with proven leadership abilities to lead teams in our Workers Compensation Division.

This position suits a strong influencer and relationship builder who can work with a range of internal and external stakeholders and be a key member of the Team.

As a Team Leader you will be ‎‎responsible for:

  • Maintaining a constant customer focus working with team members and third parties to find solutions consistent with customer needs;
  • Coordinating the teams' general workload and workflow to ensure customer satisfaction and optimum team effectiveness;
  • Lead, mentor and coach team members to ensure continuous performance improvement;
  • Manage and motivate the team in achieving key ‎‎‎‎performance ‎‎benchmarks
  • Ensure all projects related to the management of liabilities on claims are implemented effectively
  • Ensure customer relationships are maintained through timely processing of claims and maintenance of data integrity through training and supervision;
  • Coach, mentor and support the continuous development of our staff;
  • Drive innovation, best practice and a high performance culture;

To be successful in this role you will possess: ‎

  • ‎Victorian Workers Compensation experience (desirable)
  • Proven ability to manage your time effectively
  • Demonstrated leadership ability
  • ‎Proven ability to meet and exceed performance requirements
  • Superior customer service and communication skills‎
  • Resilience and a proven ability to work in a high volume processing environment
  • An ability to prioritise and redirect workload to ensure required outcomes are achieved
  • Experience in recruitment and selection and/or coaching and mentoring advantageous

At Allianz we value high performance.  We recognise the contribution of our ‎employees and reward our staff with a dedicated range of attractive benefits.  ‎Whether you are looking for a company that offers a variety of flexible leave ‎options, salary packaging, or substantial insurance discounts, Allianz has a ‎range of benefits to suit you.‎

Come and work at a place where you matter.
Explore all our opportunities now at www.allianz.com.au/careers

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