System Support Analyst | NSW - Sydney

Job reference number: ALL/1265887/EXT

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

System Support Analyst - Sydney CBD - 12 Month Contract

  • Join our Hunter Premium Funding business
  • Great Sydney CBD Location
  • Full Time 12m Temporary Opportunity

We are looking for a System Support Analyst to join the team at Hunter Premium Funding in a 12m Full Time Temporary role based in the Sydney CBD. As the System Support Analyst you will monitor and maintain the business systems and will be the first point of contact for internal users requiring technical guidance or reporting an issue.

In this role you will also manage incidents and requests by either resolving or escalating for resolution as appropriate. This will be done by receiving, logging, prioritising and investigating customer support requests and ensuring all system changes are dealt with in a timely manner, adhering to company change and release management framework. It is expected you will have solid problem solving skills and be able to work both independently as well as part of a team.

Skills and Experience required in this role include:

  • Proficiency with computer applications – Microsoft Excel, Word, Projects.
  • Basic Web / Java / XML and SQL skills
  • Deep understanding of Customer Service and the needs of IT
  • Ability to interact professionally with other team members, vendors and customers
  • Strong analytical skills and problem solving abilities
  • Ability to work under pressure to meet tight deadlines
  • Good time management skills for the coordination of multiple tasks.
  • Customer service orientated.

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